Terms and Conditions

Effective Date: February 21, 2025

Welcome to SeasonAndSoul! These Terms and Conditions ("Terms") govern your use of https://seasonandsoul.store and the purchase of our products. By accessing our Website or making a purchase, you agree to these Terms.

If you do not agree with any part of these Terms, please do not use our Website.

1. General Information

We reserve the right to update or modify these Terms at any time without prior notice. Please review this page periodically for changes.

2. Use of Website

By using this Website, you agree to:
✅ Be at least 18 years old or have parental/guardian permission to use the site.
✅ Provide accurate, complete, and updated information when required.
✅ Not use this Website for fraudulent, illegal, or harmful activities.
✅ Not interfere with the Website’s security or functionality.

We reserve the right to restrict or terminate access to users who violate these Terms.

3. Product Information & Availability

  • We strive to provide accurate descriptions, images, and pricing for all products. However, colors may vary slightly due to screen settings.
  • Availability is not guaranteed. If an item is out of stock after purchase, we will notify you and issue a refund or alternative solution.
  • Prices are subject to change at any time without notice.

4. Ordering & Payments

  • Order Acceptance: We reserve the right to refuse or cancel orders at our discretion.
  • Payment Methods: We accept Shopify Payments, PayPal, Apple Pay, Google Pay, Klarna, and Afterpay.
  • Billing Information: You agree to provide current, complete, and accurate payment details.
  • Fraud Prevention: If we suspect fraudulent activity, we may cancel your order and notify you.

5. Shipping & Delivery

  • We ship worldwide with UPS, FedEx, and other reliable carriers.
  • Estimated delivery times:
    • U.S. & Canada: 5-10 business days
    • International: 7-15 business days
    • Processing Time: 1-3 business days
  • Shipping Delays: We are not responsible for delays due to customs, weather, or carrier issues.
  • Customs & Import Fees: International customers are responsible for any import duties, taxes, or customs fees.

For full details, see our Shipping Policy.

6. Returns & Refunds

  • We accept returns within 30 days of delivery if the item is unused and in its original packaging.
  • Final Sale or personalized items are non-refundable.
  • Customers are responsible for return shipping costs, except for defective or incorrect items.
  • Refunds are issued to the original payment method within 5-10 business days.

For more details, see our Return Policy.

7. Cancellations & Order Modifications

  • Orders can only be modified or canceled within 12 hours of purchase. After this timeframe, we begin processing, and changes are not guaranteed.
  • If you need to update your shipping address, email support@seasonandsoul.com immediately.

8. Intellectual Property

All content on SeasonAndSoul, including text, images, logos, and designs, is owned by or licensed to SeasonAndSoul. You may not copy, reproduce, or distribute any content without our written permission.

9. Limitation of Liability

  • We are not responsible for indirect, incidental, or consequential damages related to the use of our products.
  • Our total liability shall not exceed the amount paid for the product(s) in question.

10. Privacy & Data Protection

  • Your data is collected and used in accordance with our Privacy Policy.
  • By using our site, you consent to our use of cookies and tracking technologies.

11. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of British Columbia, Canada.
  • Any disputes will be resolved through arbitration or mediation before legal action is pursued.

12. Contact Information

For any questions about these Terms, contact us at:
📧 Email: support@seasonandsoul.com
🌐 Website: https://seasonandsoul.store
📍 Business Address:
6160 Cottam Rd, Port Alberni, BC V9Y 8R9, Canada