Privacy Policy

Effective Date: February 21, 2025

At SeasonAndSoul, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit https://seasonandsoul.store or make a purchase from us.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal data in the following ways:

A. Information You Provide to Us

When you place an order, subscribe to our newsletter, or contact us, we may collect:

  • Personal Information: Name, email address, phone number, shipping and billing address.
  • Payment Details: Shopify securely processes your payment (we do not store credit card information).
  • Account Information: If you create an account, we store your login credentials.

B. Information We Collect Automatically

When you visit our Website, we may automatically collect:

  • Device Information: IP address, browser type, operating system.
  • Usage Data: Pages visited, time spent on site, referral sources.
  • Cookies & Tracking Technologies: Used for analytics and advertising.

C. Information from Third Parties

We may receive personal data from:

  • Advertising & Analytics Partners (Google Analytics, Facebook Pixel) for performance tracking.
  • Payment Providers (Shopify Payments, PayPal, Klarna) for order verification.

2. How We Use Your Information

We use your data for the following purposes:
✅ Order Processing: To fulfill, ship, and track your orders.
✅ Customer Support: To respond to inquiries or process returns.
✅ Marketing & Promotions: To send newsletters, special offers, and targeted ads.
✅ Security & Fraud Prevention: To detect fraudulent transactions and protect customer data.
✅ Legal Compliance: To comply with applicable laws and regulations.

3. How We Share Your Information

We do not sell your personal information. However, we may share it with:

  • Service Providers: Shipping carriers (UPS, FedEx), payment processors, and fulfillment partners.
  • Advertising Partners: Google, Facebook, and Instagram for targeted ads.
  • Legal Authorities: If required by law or to prevent fraud.

If you are a California resident, you can opt out of targeted advertising as outlined in Section 5 (Your Rights & Choices).

4. Shopify & Payment Processing

Our store is hosted on Shopify, which securely stores customer data. Your payment is processed via:

  • Shopify Payments (for credit/debit cards).
  • PayPal, Klarna, Afterpay (if selected at checkout).

We do not store your payment information. These payment gateways encrypt your data and follow industry security standards.

For more details, see Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy.

5. Your Rights & Choices

A. Rights for California Residents (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA), you have the right to:

  • Request Access: Ask for a copy of your personal data.
  • Request Deletion: Request that we delete your personal data.
  • Opt Out of Targeted Advertising: We do not sell personal data, but you can opt out of data sharing for ads.

To exercise your rights, email us at support@seasonandsoul.com.

B. Rights for EU Residents (GDPR)

If you are in the European Union, you have the right to:

  • Access & Portability: Request a copy of your data.
  • Correction & Deletion: Update or delete your data.
  • Withdraw Consent: Opt out of marketing emails at any time.

To request changes to your data, email support@seasonandsoul.com.

6. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance your experience and for targeted advertising.

Types of Cookies We Use:

🍪 Essential Cookies: Required for shopping cart & checkout.
📈 Analytics Cookies: Help us track site performance (Google Analytics).
🎯 Advertising Cookies: Used for personalized ads (Facebook Pixel).

7. Data Security

We take reasonable precautions to protect your data, including:

  • SSL Encryption for secure transactions.
  • Access Controls to limit who can access customer data.
  • Regular Security Audits to protect against breaches.

However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

8. Retention of Your Data

We retain your personal information for:

  • Orders: At least 5 years for tax and legal compliance.
  • Marketing: Until you unsubscribe from emails.
  • Analytics Data: Retained for internal business insights.

You can request deletion of your data at any time by emailing support@seasonandsoul.com.

9. Third-Party Links

Our Website may contain links to third-party sites (e.g., Instagram, Facebook). We are not responsible for their privacy policies.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

11. Contact Us

For privacy-related inquiries, contact us at:
📧 Email: support@seasonandsoul.com
🌐 Website: https://seasonandsoul.store