SeasonAndSoul - Frequently Asked Questions (FAQ)

1. Orders & Shipping

✅ How long does shipping take?
Shipping times vary based on your location:

U.S. & Canada: 5-10 business days
International: 7-15 business days
Processing time: 1-3 business days

✅ Do you offer free shipping?
Yes! We offer free shipping on orders over $200.

✅ How can I track my order?
Once your order ships, you’ll receive a tracking number via email. We primarily ship via UPS (North America) and FedEx (International), but depending on your location, we may use other reliable carriers to ensure the fastest delivery.

✅ Do you ship internationally?
Yes! We ship worldwide. Shipping costs and times vary depending on the destination.
Please note: Import duties, taxes, and customs fees may apply depending on your country’s regulations, and these charges are the responsibility of the buyer.

✅ What if my order is delayed?
If your order is delayed beyond the estimated timeframe, please contact us at support@seasonandsoul.com, and we’ll assist you as soon as possible.

2. Returns & Refunds

✅ What is SeasonAndSoul’s return policy?
We accept returns within 30 days of delivery if the item is unused, in its original condition, and in its original packaging. Some items, such as final sale or personalized products, are not eligible for returns. Please check the product description before purchasing.

✅ How do I request a refund?
If you received a damaged or incorrect item, please email us at support@seasonandsoul.com within 7 days of delivery with your order number and photos of the issue.

✅ Who covers return shipping costs?
Customers are responsible for return shipping costs unless the item is defective or incorrect.

✅ How long do refunds take?
Refunds are issued to the original payment method within 5-10 business days after we process your return. If you used Buy Now, Pay Later (Klarna/Afterpay), refunds may take longer depending on the provider’s policies.

3. Payments & Discounts

✅ What payment methods does SeasonAndSoul accept?
We accept secure payments via Shopify, including:

Credit/Debit Cards – Visa, Mastercard, American Express, Discover
PayPal
Apple Pay & Google Pay
Shop Pay (for faster checkout)
Meta Pay (formerly Facebook Pay)
Klarna & Afterpay (if enabled, for installment payments)
Shopify Gift Cards

✅ Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive discounts and early access to new collections.

✅ Can I use multiple discount codes on one order?
Only one discount code can be applied per order. However, automatic discounts may be combined with eligible promotions where stated.

✅ Do you offer Buy Now, Pay Later?
Yes! We may offer Klarna or Afterpay, depending on availability. If supported, you’ll see the option at checkout.

4. Product Information

✅ Are your beach hats UV-protective?
Yes! Our oversized beach hats are designed with UV-protective materials, helping reduce sun exposure by up to 80%.

✅ What materials are used in your sport sweaters?
Our sport sweaters are crafted from breathable, lightweight, and high-quality fabrics, ensuring comfort and durability.

✅ Are your products ethically sourced?
Yes! At SeasonAndSoul, we prioritize responsible sourcing and high-quality craftsmanship. We carefully select materials and work with suppliers who uphold ethical and sustainable practices.

5. Contact & Support

✅ How can I contact SeasonAndSoul’s customer support?
You can reach us at support@seasonandsoul.com or through our Contact Us page. We typically respond within 24-48 hours.

✅ Does SeasonAndSoul have a phone number for support?
Currently, we only offer email and chat support, but we strive to respond as quickly as possible.

✅ Do you have a physical store?
No, SeasonAndSoul is an online-only brand, allowing us to provide high-quality products at the best prices.

✅ Can I change or cancel my order after placing it?
If you need to update your shipping address or modify your order, please contact us within 12 hours of placing your order at support@seasonandsoul.com. Once an order has been shipped, we are unable to modify or cancel it.

If you have any other questions, feel free to contact us anytime at support@seasonandsoul.com! 💌✨