Shipping Policy

Effective Date: February 21, 2025

Thank you for shopping with SeasonAndSoul! Below is our shipping policy, which outlines processing times, shipping options, and important details regarding international orders and delivery expectations.

1. Processing & Shipping Times

We aim to process and ship orders as quickly as possible. Estimated shipping times depend on your location:

📍 Processing Time: 1-3 business days
📍 Estimated Delivery Times:

  • U.S. & Canada: 5-10 business days
  • International: 7-15 business days

Note: Shipping times are estimated and may vary based on destination, carrier delays, customs processing, or other factors beyond our control.

2. Shipping Rates & Free Shipping

✅ Free Shipping: We offer free shipping on orders over $200.
✅ Standard & Express Shipping: Shipping costs are calculated at checkout based on weight, destination, and carrier rates.

3. Shipping Carriers

We use reliable shipping carriers to ensure your order arrives safely. Orders are shipped via:

  • UPS (North America)
  • FedEx (International)
  • Other trusted carriers depending on your location

A tracking number will be provided once your order ships.

4. Order Tracking

Once your order ships, you’ll receive an email with tracking details. You can track your shipment using:

📩 Need help tracking your order? Contact us at support@seasonandsoul.com or call +1 (778) 883-5576.

5. International Shipping & Customs

We ship worldwide! However, international orders may be subject to customs duties, import taxes, and clearance fees, which are determined by your country’s customs regulations.

🔹 Who Pays for Customs Fees?

  • Customers are responsible for any applicable customs duties or taxes.
  • These fees are not included in the purchase price and are collected upon delivery by your local customs office.

💡 Pro Tip: Check your country’s customs policies before placing an order.

6. Shipping Delays & Lost Packages

While we do our best to ensure timely delivery, some delays may occur due to:
❌ Customs processing
❌ Weather conditions
❌ High order volumes (during sales/holidays)
❌ Carrier service disruptions

Lost or Stolen Packages

Once an order has been shipped and marked as delivered, we are not responsible for lost or stolen packages.
However, if your package is missing, please:
1️⃣ Check with neighbors or your local post office.
2️⃣ Contact the shipping carrier using your tracking number.
3️⃣ Email us at support@seasonandsoul.com for further assistance.

7. Incorrect Shipping Address

📌 Customers are responsible for providing the correct shipping address at checkout. If an incorrect address is entered:

  • Before Shipping: Contact us at support@seasonandsoul.com within 12 hours of placing your order.
  • After Shipping: We cannot guarantee changes, but we recommend contacting the carrier directly.

8. Shipping Restrictions

We currently do not ship to the following locations due to carrier restrictions:
❌ P.O. Boxes (for some international locations)
❌ Military APO/FPO addresses
❌ Certain high-risk countries (subject to carrier limitations)

If you’re unsure whether we ship to your location, contact us before placing an order.

9. Contact Information

For any shipping-related inquiries, contact us at:
📧 Email: support@seasonandsoul.com
📞 Phone: +1 (778) 883-5576
🌐 Website: https://seasonandsoul.store
📍 Business Address:
6160 Cottam Rd, Port Alberni, BC V9Y 8R9, Canada